1. General Cancellation Terms

Our cancellation policy is designed to be fair and transparent while maintaining the quality of service for all our guests. Please read these terms carefully when making a reservation.

2. Standard Reservations

2.1 Free Cancellation Period

  • Cancellations made 48 hours or more before check-in: Full refund
  • Cancellations made 24-48 hours before check-in: 50% refund
  • Cancellations made less than 24 hours before check-in: No refund

2.2 No-Show Policy

If you fail to arrive on your scheduled check-in date without prior notice, the full amount of the reservation will be charged.

3. Special Rate Reservations

3.1 Non-Refundable Rates

Some special rates and promotions may be non-refundable. These will be clearly marked during the booking process.

3.2 Package Deals

Package bookings may have different cancellation terms. Specific conditions will be provided at the time of booking.

4. Group Bookings

4.1 Definition

Group bookings are defined as reservations for 5 or more rooms.

4.2 Cancellation Terms

  • 30+ days before arrival: Full refund
  • 15-29 days before arrival: 75% refund
  • 7-14 days before arrival: 50% refund
  • Less than 7 days: No refund

5. Modification of Reservations

Modifications to existing reservations are subject to:

  • Availability
  • Rate differences
  • Seasonal restrictions
  • Original booking terms

6. Force Majeure

Special considerations may be made for cancellations due to:

  • Natural disasters
  • Government travel restrictions
  • Severe weather conditions
  • Other extraordinary circumstances

7. Refund Process

7.1 Timeline

Refunds are typically processed within 5-7 business days, depending on your payment method and financial institution.

7.2 Method of Refund

Refunds will be issued to the original payment method used for the booking.

8. How to Cancel

You can cancel your reservation through:

  • Your online booking account
  • Email: [email protected]
  • Phone: +1 (555) 123-4567
  • Contact form on our website

9. Contact Information

For questions about our cancellation policy or to process a cancellation, please contact us at:

  • Email: [email protected]
  • Phone: +1 (555) 123-4567
  • Address: 1234 Casino Avenue, Luxury City