1. Introduction

Welcome to Hotlumi's Privacy Policy. This policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

We respect your privacy and are committed to protecting your personal data. Please read this privacy policy carefully to understand our policies and practices regarding your information.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly to us, such as:

  • Contact information (name, email address, phone number, postal address)
  • Account credentials (username, password)
  • Reservation details (dates of stay, room preferences, special requests)
  • Payment information (credit card details, billing address)
  • Profile information (preferences, feedback, survey responses)
  • Communications you send to us

2.2 Information Collected Automatically

When you visit our website, we may collect certain information automatically, including:

  • Device information (IP address, browser type, operating system)
  • Usage data (pages visited, time spent on site, referring URLs)
  • Location information (if permitted by your device)
  • Cookies and similar tracking technologies

3. How We Use Your Information

We may use the information we collect for various purposes, including:

  • Processing and managing reservations
  • Providing customer service and support
  • Sending administrative information
  • Personalizing your experience
  • Marketing and promotional communications (with your consent)
  • Improving our website and services
  • Analyzing usage patterns and trends
  • Preventing fraud and enhancing security
  • Complying with legal obligations

4. Information Sharing and Disclosure

We may share your information with:

  • Service providers and business partners who assist in our operations
  • Hotel properties within our network to fulfill reservations
  • Legal authorities when required by law or to protect our rights
  • Business transferees in the event of a merger, acquisition, or sale

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • Right to access your personal data
  • Right to rectify inaccurate information
  • Right to erasure of your data
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing
  • Right to withdraw consent

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your browsing activities. You can control cookies through your browser settings and other tools.

For more detailed information about the cookies we use, please refer to our Cookie Policy.

8. International Data Transfers

Your information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that differ from the laws of your country.

We ensure appropriate safeguards are in place to protect your information when transferred internationally.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe we have collected information from your child, please contact us.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

We encourage you to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

  • Email: [email protected]
  • Phone: +1 (555) 123-4567
  • Address: 1234 Casino Avenue, Luxury City